Delivering personalized customer support for lasting relationships.
Innovation is a driving force at Malik Global, keeping us – and our clients – ahead of the game. And it doesn’t stop there. We constantly review our performance, listen to and learn from you and your customers to ensure our service is fit for the world we live in, not just today but tomorrow, too.
Customer Service Expertise
At Malik Global, we excel in delivering customized customer service solutions designed to enhance satisfaction and build lasting customer loyalty.
24/7 Customer Support
Malik Global provides 24/7 customer support, ensuring immediate assistance and exceptional experiences for your customers around the clock.
Customer Request
We are here to cater to your unique business needs. Share your requirements, and our team will create tailored solutions just for you. Contact us today
Once you understand something, you can master it. When you begin a task, stay with it and don’t give up until you’ve really mastered it.”
— Rufen Malik, CEO of Malik Global
About Us
Your Trusted Partner for Multichannel CX Solutions
Malik Global is an on-demand business process outsourcer providing multichannel CX services, including customer service, sales support, chat support, email support.
Malik Global taps into a vast network of enthusiastic brand associates across the Globe. Our flexible business model enables us to provide customer service on several levels–from everyday business to unexpected events to long-range projects.
Our rigorous processes ensure consistency and great customer service for our customers. These include: program strategy, technology, security, and recruiting the right professionals with specific skills, educating them in a client’s culture, and investing in their ongoing development. For every client we partner with, the goal is to create a seamless customer experience in the brand’s own image.
- We provide exceptional customer experience solutions to drive engagement and loyalty.
- Handled by skilled professionals to tackle complex customer service needs.
- We prioritize client expectations and align our services with clients' unique needs and goals.
Oue Services
What We Offer
At Malik Global, we provide tailored customer experience (CX) solutions that foster customer satisfaction and build strong relationships
Outbound Calls
We reach out to our customers with outbound calls that drive sales, follow-ups, and new opportunities. Whether it’s generating leads or nurturing relationships, we’ve got it covered.
Inbound Calls
Our customers' calls matter to us! We handle every inbound call with care, answering questions, solving issues, and ensuring every interaction leaves a positive impact.
Email Support
Need professional email support? We’ve got you! From quick replies to detailed solutions, we’ll make sure every message strengthens our customer connections.
Chat
We’re here for our customers in real time with fast, friendly chat support. Got a question or need help? We’ll guide you every step of the way.
What Client Say About Us
Case Studies
Customer Service Solutions and Projects
Empowering businesses with innovative customer service solutions that enhance satisfaction, streamline processes, and strengthen customer relationships.
Coordination of Inbound and Outbound Calls for Intake Process
Malik Global helped to improve a healthcare provider’s intake process by managing high call volumes with CRM integration and 24/7 support, reducing response times by 20% and increasing follow-up rates by 30%.
Effective Email Management for a Service Company
We enhanced a service company’s email management with a centralized ticketing system and automated escalations, ensuring 95% of emails were answered within 24 hours and reducing complaints by 15%.
We provided a growing business with scalable chat, email, and phone support, increasing customer satisfaction by 40% and reducing costs by 25% through proactive outreach and multilingual services.
Contact Us for Exceptional Customer Support Solutions and Strategies.
Whether you need insights into our offerings or guidance on optimizing your customer support strategies, our expert team is here to assist you.
Solutions Designed for Your Business Goals
We are here to offer you personalized customer services specifically designed to meet your unique requirements. Our expert team focuses on understanding your challenges and delivering effective solutions that drive engagement and satisfaction.
- Committed to delivering high-quality customer service
- Expertise in addressing critical customer experience challenges
- Focused on understanding and fulfilling client expectations
- Continuous improvement for excellence in service delivery